Privacy Policy
Last updated: 22 October 2026
This policy explains what information IServe Home Services (“IServe”, “we”) collects when you use this website or contact us, how we use it, and the choices you have. IServe provides home services in Lahore, Karachi and Islamabad.
Information we collect
When you send a booking request we collect the details you enter: your name, phone number, city, the service you want, a description of the problem, and your preferred date and time. If you call or message us on WhatsApp we receive your phone number and what you send us.
You do not need to create an account to request a service.
How we use it
We use your details to respond to your request, contact you to confirm the details and the quotation, arrange and carry out the service, keep business records, and protect the site from spam and misuse (for example by limiting repeated requests from one phone number).
Where it is stored and who can see it
Booking requests are stored in IServe’s booking system, which may use a hosted database service and/or a spreadsheet, and are available only to authorized IServe staff. Service providers that host or store this data process it on our behalf. We do not sell your information. We may disclose it if the law requires.
WhatsApp messages are handled by WhatsApp under its own terms and privacy policy.
Cookies and analytics
This website does not use advertising cookies. If IServe turns on Google Analytics or Google Tag Manager, those tools may use cookies or similar identifiers to measure visits and clicks on call and WhatsApp buttons. Your browser may also keep temporary data (such as a confirmation flag) while you use the site.
How long we keep it
We keep booking information for as long as needed to handle your request and for our business records, and then delete or anonymize it.
Your choices
You can ask us to tell you what we hold about you, correct it, or delete it. Some records may need to be kept for legitimate business or legal reasons. Contact us using the details below.
Security
We restrict access to booking data to authorized staff and use access controls on the database. No method of storing or transmitting data is completely secure, so we cannot guarantee absolute security.
Children
This website is not directed at children.
Changes to this policy
We may update this policy. The date at the top shows when it was last changed.
Contact us
Call 0311 7420474, message on WhatsApp, or use the contact form.