Frequently asked questions
Booking and pricing
Which cities do you serve?
IServe currently serves Lahore, Karachi and Islamabad only.
What home services does IServe offer?
IServe offers AC repair and service, Plumbing, Electrical services, Home cleaning, Deep cleaning, Sofa, carpet and mattress cleaning, Appliance repair, Handyman services, Painting and property maintenance and Pest control in Lahore, Karachi and Islamabad. Each service has its own page with what is included and indicative prices.
How much does a service cost?
The pricing page lists indicative ranges for each job. The final charge depends on the job, inspection and materials, and you confirm the quotation before work begins.
How do I book?
Use the booking form, message IServe on WhatsApp, or call 0311 7420474. Tell the team your city, the service and the problem.
Are IServe workers freelancers?
IServe is a managed in-house team, not a marketplace of independent freelancers.
Can I get a same-day or emergency visit?
Availability depends on the city, the service and the schedule. Send your area and the problem, and the team will confirm what can be booked.
AC repair and service
How often should an AC be serviced?
Many manufacturers advise servicing before each cooling season, and more often in dusty homes. Your unit’s manual is the best guide.
Is a gas refill always needed when an AC stops cooling?
No. Poor cooling can come from dirty filters, a failing fan or a leak. An inspection finds the cause before any gas is added.
Why is my AC not cooling properly?
Common causes include dirty filters, blocked airflow, a failing fan or capacitor, or a refrigerant leak. Book an inspection so the cause is identified before any repair or gas refill.
What is included in AC servicing?
Servicing normally covers cleaning the filters and coils and checking cooling performance. The exact scope is confirmed in your quotation.
Why is water dripping from my indoor AC unit?
A blocked drain line or dirty filters are common reasons. An inspection will show whether it needs cleaning or a repair.
Plumbing
Can I book just an inspection?
Yes. An inspection identifies the problem, after which you can confirm the quotation for the repair.
Does the price include replacement parts?
Not unless the quotation says so. Ask for parts to be listed when you confirm the quotation.
What should I do about a leaking pipe before the plumber arrives?
If it is safe, close the nearest isolating valve or the main water supply valve and move belongings away from the water. Then book an inspection.
What does drain cleaning involve?
It aims to clear blockages in kitchen or bathroom drains. How severe the blockage is and how easy the drain is to reach affect the price, and the scope is confirmed in your quotation.
Why does my toilet keep running after flushing?
A worn flush valve or a misadjusted float is a frequent cause. A short inspection can confirm which part needs repair.
Electrical services
Should I keep using a socket that sparks?
Stop using it and switch off the circuit if you can do so safely, then book an inspection.
Do you install fans I have already bought?
Fan installation is a listed job. Mention that you already have the fan when you book.
How do I know a socket or switch needs replacing?
Heat, discoloration, a burning smell, buzzing or a loose fit are warning signs. Stop using it, switch off the circuit if you can do so safely, and book an inspection.
Can I replace a switch or socket myself?
Electrical work carries shock and fire risks. If you are not trained, switch off at the breaker and book an electrician.
Why does my circuit breaker keep tripping?
An overloaded circuit, a faulty appliance or damaged wiring can all trip a breaker. Unplug recent devices and book an inspection if it continues.
Home cleaning
What is the difference between home cleaning and deep cleaning?
General cleaning is for upkeep. Deep cleaning is a longer, more thorough job for homes that need a reset or have not been cleaned in a long time.
Do I need to provide cleaning supplies?
Confirm this when you book, because supplies are not assumed in the indicative prices.
What does kitchen cleaning cover?
It focuses on the kitchen surfaces and fittings that collect grease and grime. The exact scope is confirmed when you book.
How should I prepare my home before a cleaning visit?
Put away valuables and fragile items and tell the team about delicate surfaces or areas that need extra attention.
Deep cleaning
Why is the price range so wide?
Deep cleaning depends heavily on size and condition, so a quotation is confirmed after the job is assessed.
Can deep cleaning be booked after renovation?
Yes. Post-renovation cleaning is listed separately because the work differs from routine deep cleaning.
How long does a deep clean take?
It depends on the size of the property and its condition, so the time is confirmed when the job is assessed.
Is deep cleaning different from post-renovation cleaning?
Yes. Post-renovation cleaning deals with construction dust and residue, so it is listed and priced separately.
Sofa, carpet and mattress cleaning
What counts as one carpet unit?
The unit definition is confirmed with your quotation, so ask before you approve it.
How long do cleaned items take to dry?
Drying time depends on the fabric and conditions. Ask the team when you book.
Appliance repair
Are parts included in repair prices?
No. The listed repair prices are labor estimates, and parts are quoted when needed.
Is inspection charged separately?
An inspection is listed as its own item, so confirm the charge when you book.
Handyman services
Can several small jobs be booked in one visit?
Yes. List everything in the problem description so the quotation covers it.
Do I need to supply the furniture instructions?
Keep the manual and fittings together if you have them, as they help the assembly.
Painting and property maintenance
Is paint included in the price?
The room painting estimate is labor only. Paint and materials are quoted separately.
Can you match an existing color?
Ask when you book. Color matching depends on the paint available.
Pest control
Is the treatment safe for children and pets?
Ask the team which products will be used and what precautions apply before you approve the treatment.
Will one treatment solve the problem?
Not always. The inspection will indicate whether follow-up is advised.
